Read what our clients are saying about us.
Fairway is top-notch professional, personable, detail-oriented, friendly, and overall fantastic to work with. Each team member went above and beyond for us, and they did an excellent job throughout the entire loan process. Since I own my own business, our loan required many extra steps, and the Fairway team had our backs the entire way through, and they were an integral part in landing our dream home. I would recommend them to anybody. Thanks for everything Fairway!
Being a first time home buyer, I was clueless. Andy Watson and his team member, Medina Shah, handled the process from start to finish perfectly. All of my questions were answered almost immediately, utilizing email, phone calls, and texts. Based on friends and family members stories and experiences, I expected delays, hiccups, jumping through hoops to get things done, etc. None of that happened. The process couldn't have gone any smoother and I will be using Andy again for any future home purchase.
Thank you Andy & Team. You made the process so easy and straightforward. We are so happy to be in our new home!
We absolutely LOVE Jessica, she was amazing a huge help throughout the entire process. We cannot say enough good things about her and her dedication and guidance.
This is my 3rd time to use Jennifer McCain and Fairway Independent Mortgage. After a couple of rough and impersonal experiences with other lenders, I was happy to get this referral from a friend. I can not say enough about how well informed I have been kept and how easy it has been to work with Jen in the mortgage process and 2 other refinancing loans. I highly recommend if you're needing a lender!
Erin Bradley provides another level of service to her clients. A lot of people say they go "above and beyond" in customer service, but Erin truly does. I recommend Erin for any new purchase or refinances.
Staci Stanley was incredible to work with and so efficient! She always got back to me so quickly and was very knowledgable. I can't say enough great things about her and Carrie Gusmas. I'm so thankful for their help! Carrie helped us with our first purchase almost 2 years ago and we had the best experience. We had two lenders prior to finding Carrie and when we found her (referred by a family friend) it felt as though she was really trying to help us and genuinely cared about us and our needs. She educated us on so many programs and options that we didn't even know existed. It was the best feeling making such a huge life decision being equipped with all the right tools and information to make the best decision. I would highly recommend Staci and Carrie again and again.
This is a bad review specifically on one broker, Missy Santasiero. To summarize, the borrowing process couldn't have gone any more poorly. I did get a decent loan, but at such a personal cost. The stress so was great I broke out in hives for weeks on end throughout the process. The root of the issue is that this broker has no idea what buyers are going through or that they have real-world needs around the process of buying a house. She sent me emails often several times a day with the titles all in caps and loads of advertising even if the content was just a line or two, and they had nearly all the same titles regardless of topic with lots of back and forth,sometimes requiring me to login to some kind of secure portal and sometimes very time-sensitive (like, a 7pm email requiring action from me before tomorrow) and this went on for weeks Imagine trying to find something really important like a schedule for the loan paperwork or a checklist of what they wanted. I'm ok with shuffling paper (I'm a technical writer and do far more complex data management for a living) but this was torture, even after I asked for simpler communications, and even tried texting and calling instead of emailing to simplify. I needed very simple info the nearer we got to closing like "how much $ to bring in a cashier's check for the downpayment" and "what time is the closing", and it was like pulling teeth to get these answers. Then, the final straw: house inspection had revealed several substantial $$ repair issues beyond my DIY powers (an orangeburg sewer pipe and a roof nearing its end). The seller offered a $5k allowance for this (although the repairs are upwards of 23k, I got estimates). Now here's the worst of it, this broker never mentioned that I would never see a cent of that after closing. EVEN THOUGH THE ALLOWANCE WAS FOR THOSE ISSUES (sorry. I'm still livid). I emailed the broker to inquire today, and got a very long winded, insane-sounding email listing all the ways the various brokerage vultures picked off that money in "fees" during closing; the email finished by suggesting I just refinance later. This was never discussed with me, and I have to deal with the sewer before it blows, not after. So here I am, a single woman with no extra cash laying around, just hoping the sewer doesn't blow and the roof holds up, and Missy gets to laugh all the way to the bank. DO NOT USE MISSY SANTASIERO.
Erin Bradley and team have made our loan process so easy! I can't believe I am saying easy and loan in the same sentence. They are really on top of things and run their business like a well oiled machine. With very prompt responses, and detailing our different loan options they walk us through the process and made sure we got the mortgage that is best for us. They made an experience that is usually daunting and fraught with uncertainty exciting and fun! The way you wished buying a new home would be!
Even if you aren't in the market, go buy a house today just so you can use them! Do it!
Fairway Independent Mortgage came recommended by our realtor. They worked together beautifully. Everything went smoothly. Our loan officer, Kari, was on top of everything at all times, and made the process for us, as first-time home buyers, pain-free. She worked around the clock for us to make sure all paperwork was turned in to the correct people with no delays. Once we found our home and placed an offer, the entire process from offer to closing went quickly and was done in under 2 weeks. Nothing was ever late or delayed, communication was wonderful, and follow up was amazing. Thank you so much to Kari, Kendra, and Kathy for all of your support and hard work and immense amount of knowledge!