Read what our clients are saying about us.
Oh my gosh. You have to go to Don Scott and his team at Fairway Mortgage!! They are the best. The team works with you for everything in an amazing timeframe and they answer all your questions night or day. They lead you if you need it for anything you may seem to think trivial or hard and they don't treat you like it's crazy . They are so fair(get it)
Please give them a call. You will not be let down. I sometimes can be needy during this time of financial stress but they were able to accomplish things I would never be able to. They are the best at what they do. It's a 10 for sure. Thank you Don and your team!
Unfortunately Fairway mortgage did not work for my husband and I. In the beginning the loan officer was polite, understanding and communication was good. As time went by we continually received what appeared to be auto emails of the same message. Meanwhile new construction contract was signed, loan docs signed and all pertinent paperwork was faxed accordingly. We had a to do list and it was complete
Time went by, we received a congratulations post card from Fairway on our new home purchase however, we still needed the pre construction meeting
The builder was waiting on Fairway. We called, left messages and sent emails for a return call. My husband spoke to the secretary and explained his concerns. Still no call back from the loan officer. My husband placed one final call, left a voicemail on a Saturday that Monday he received a call from our loan officer who started the conversation with " first of all I don't work weekends" not hello, how are you? sorry for the delay. He just lit into my husband like he was two, my husband is 71.
My husband ended the conversation by letting him know we would choose another lender. He stated that, that would be best,
as if we did something wrong.
We called United Veterans Home Loans who specialize in lending to Vets. They first thank my husband for his service and everything was smooth sailing. Shame on Fairway treating my husband with such disdain and disrespect. What goes around comes around.
Bob Heavers is very professional and very kind. I messaged a few lenders and decided on one before hearing back from Bob. After hearing back from Bob, I honestly considered switching lenders to work with him. He even gave some advice and wished me luck after I told him I found a lender.
I hope to work with him in the future! He is very sweet and gave me a lot of useful information!
You don't find people like this often enough. Everyone is so consumed with making money and it is refreshing to have pleasant interactions with good-natured people.
I have never been so disappointed, frustrated, no actually infuriated and inconvenienced in my life than I have over the last month dealing with a lender from this place. I was referred to her, Audrey Ellington from someone on my friendlist who I recently unfriended on Facebook for just that reason I was so angry ...It got to the point where I couldn't even stand to see her name on my collar ID...when I say this, Audrey has to be America's most unorganized, tell ya what you want to hear, everything is fine, don't worry, I got you, trying to push a refi through and not follow protocol obviously because when it came down to it every other day AFTER we were "approved" and ready to close I had to send 2 more things, 2 more things every day for 5 days, THEN one of the most important things was making sure the loan had included the person who was going to spilt the ownership with me, he was on the title but not the loan, um that is an example of her poor listening skills along with the fact that she needed to get my mom off of the loan and title but she lives outside the USA, I let the lender know that right off the bat way in the beginning when we decided to do this back in November. This takes time because she has to make an appointment with the US Consulate so she can get it notarized and here we are way past the day that we were supposed to close and we cannot close because of her poor listening skills poor organizational skills. Audrey knew all along that I was pulling out money so that I can get a new house and she wanted to be the lender on that but based on her performance I wouldn't recommend her to ANYONE for anything because she's not capable. She never told me not to start the new loan but she knew I needed to start my other loan because my house was getting built so I had start at some point...meanwhile she has the underwriter call and scream at me telling me that I shouldn't have started the other loan which I didn't really start all they did was pull my credit and they're waiting on this loan to close which who knows when it'll close because of her poor organizational skills meanwhile my house is getting built and I can't even close on this loan and start my other one. Fairway doesn't deserve a star at all. I will deter anyone from using them as it seems as if they haven't really screened their lenders...
Fairway is top-notch professional, personable, detail-oriented, friendly, and overall fantastic to work with. Each team member went above and beyond for us, and they did an excellent job throughout the entire loan process. Since I own my own business, our loan required many extra steps, and the Fairway team had our backs the entire way through, and they were an integral part in landing our dream home. I would recommend them to anybody. Thanks for everything Fairway!
Being a first time home buyer, I was clueless. Andy Watson and his team member, Medina Shah, handled the process from start to finish perfectly. All of my questions were answered almost immediately, utilizing email, phone calls, and texts. Based on friends and family members stories and experiences, I expected delays, hiccups, jumping through hoops to get things done, etc. None of that happened. The process couldn't have gone any smoother and I will be using Andy again for any future home purchase.
Thank you Andy & Team. You made the process so easy and straightforward. We are so happy to be in our new home!
This is my 3rd time to use Jennifer McCain and Fairway Independent Mortgage. After a couple of rough and impersonal experiences with other lenders, I was happy to get this referral from a friend. I can not say enough about how well informed I have been kept and how easy it has been to work with Jen in the mortgage process and 2 other refinancing loans. I highly recommend if you're needing a lender!
This is a bad review specifically on one broker, Missy Santasiero. To summarize, the borrowing process couldn't have gone any more poorly. I did get a decent loan, but at such a personal cost. The stress so was great I broke out in hives for weeks on end throughout the process. The root of the issue is that this broker has no idea what buyers are going through or that they have real-world needs around the process of buying a house. She sent me emails often several times a day with the titles all in caps and loads of advertising even if the content was just a line or two, and they had nearly all the same titles regardless of topic with lots of back and forth,sometimes requiring me to login to some kind of secure portal and sometimes very time-sensitive (like, a 7pm email requiring action from me before tomorrow) and this went on for weeks Imagine trying to find something really important like a schedule for the loan paperwork or a checklist of what they wanted. I'm ok with shuffling paper (I'm a technical writer and do far more complex data management for a living) but this was torture, even after I asked for simpler communications, and even tried texting and calling instead of emailing to simplify. I needed very simple info the nearer we got to closing like "how much $ to bring in a cashier's check for the downpayment" and "what time is the closing", and it was like pulling teeth to get these answers. Then, the final straw: house inspection had revealed several substantial $$ repair issues beyond my DIY powers (an orangeburg sewer pipe and a roof nearing its end). The seller offered a $5k allowance for this (although the repairs are upwards of 23k, I got estimates). Now here's the worst of it, this broker never mentioned that I would never see a cent of that after closing. EVEN THOUGH THE ALLOWANCE WAS FOR THOSE ISSUES (sorry. I'm still livid). I emailed the broker to inquire today, and got a very long winded, insane-sounding email listing all the ways the various brokerage vultures picked off that money in "fees" during closing; the email finished by suggesting I just refinance later. This was never discussed with me, and I have to deal with the sewer before it blows, not after. So here I am, a single woman with no extra cash laying around, just hoping the sewer doesn't blow and the roof holds up, and Missy gets to laugh all the way to the bank. DO NOT USE MISSY SANTASIERO.
Erin Bradley and team have made our loan process so easy! I can't believe I am saying easy and loan in the same sentence. They are really on top of things and run their business like a well oiled machine. With very prompt responses, and detailing our different loan options they walk us through the process and made sure we got the mortgage that is best for us. They made an experience that is usually daunting and fraught with uncertainty exciting and fun! The way you wished buying a new home would be!
Even if you aren't in the market, go buy a house today just so you can use them! Do it!
I have worked with Jenn McCain on many deals and she's my top pick when recommending a mortgage broker to a new client. As a real estate agent in one of the nation's hottest markets (Denver) I need to know for sure that approved buyers can make it to the closing table on time. Not only has Jenn delivered funds on time, every time, but she does so in a way that earns clients for life. If you're looking to buy/refinance a home in the Denver metro area you need not look any further than Jenn McCain over at Fairway.